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Last updated: 13 June 2026
This Privacy Policy explains how Qalbi Thobes (“we”, “us”, “our”) collects, uses, stores and shares your personal information when you visit or make a purchase from https://qalbithobes.co.uk/, contact us, sign up to our marketing, or otherwise use our website and services.
Business name: Qalbi Thobes
Website: https://qalbithobes.co.uk/
Email: contact@qalbithobes.co.uk
Phone: +44 7448 138469
Address: 12 First Avenue, Ashton-on-Ribble, Preston, PR2 1JQ, United Kingdom
For the purposes of UK data protection law, Qalbi Thobes is the data controller of your personal information.
We may collect the following information:
We may receive information from trusted service providers that help us run our store, including Shopify, payment processors, delivery companies, analytics tools, advertising platforms and Klaviyo.
We use your personal information to:
We use Klaviyo to manage our email and SMS marketing.
When you sign up to our newsletter, email offers, SMS offers, checkout marketing, pop-up forms or other marketing forms, we may collect your name, email address, phone number, location, consent status, sign-up source, IP address, timestamp and marketing preferences.
We may use this information to send:
Email consent and SMS consent are treated separately. Providing your phone number for delivery or order updates does not automatically mean you have agreed to receive SMS marketing.
You can unsubscribe from email marketing at any time by clicking the unsubscribe link in our emails. You can opt out of SMS marketing by following the opt-out instructions in the text message, such as replying STOP, where available, or by contacting us.
Even if you unsubscribe from marketing, we may still send important non-marketing messages about your order, delivery, account, returns or legal notices.
If you visit our website, add items to your basket, start checkout or view products, we may use cookies, pixels and Klaviyo tracking to remember your activity. Where allowed, we may use this to send helpful reminders, such as abandoned cart emails, browse abandonment emails or checkout reminders.
We use cookies, pixels and similar technologies to operate our website, improve customer experience, measure performance and support advertising and marketing.
These may include cookies and tracking from:
You can control cookies through your browser settings. Some cookies are necessary for the website to work properly, such as basket, checkout and payment functions.
Depending on the purpose, we may rely on the following legal bases:
We may share your information with trusted third parties who help us operate our business, including:
We do not sell your personal information.
Some of our service providers may process personal information outside the UK. Where this happens, we rely on appropriate safeguards, such as approved contractual protections or other lawful transfer mechanisms.
We keep personal information only for as long as necessary for the purposes described in this policy, including order fulfilment, customer service, marketing records, legal obligations, tax/accounting requirements and dispute handling.
Marketing consent records may be kept to show when, where and how consent was given or withdrawn.
Depending on where you live, you may have the right to:
To exercise your rights, contact us at contact@qalbithobes.co.uk.
Our website and products are not intended for children. We do not knowingly collect personal information from children.
We take reasonable steps to protect personal information. However, no online service is completely secure, so we cannot guarantee absolute security.
If you are unhappy with how we handle your personal information, please contact us first at contact@qalbithobes.co.uk.
You may also have the right to complain to the UK Information Commissioner’s Office.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.