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Last updated: 13 June 2026
This website is operated by Qalbi Thobes. Throughout the site, the terms “we”, “us” and “our” refer to Qalbi Thobes.
By visiting our website or purchasing from us, you agree to these Terms and Conditions, our Privacy Policy, Returns Policy and any other policies linked on our website.
Business name: Qalbi Thobes
Website: https://qalbithobes.co.uk/
Email: contact@qalbithobes.co.uk
Phone: +44 7448 138469
Address: 12 First Avenue, Ashton-on-Ribble, Preston, PR2 1JQ, United Kingdom
Our store is hosted on Shopify, which provides the ecommerce platform that allows us to sell our products to you.
By using this website, you confirm that you are legally able to enter into a contract in your country of residence, or that you are using the website with permission from a parent or guardian where required.
You must not use our website or products for any illegal or unauthorised purpose. You must not upload viruses, malware or any harmful code.
We sell thobes and related clothing/accessories through our website.
We try to display product colours, images, descriptions and sizes as accurately as possible. However, colours may vary slightly depending on your screen, lighting and device settings.
Product availability, descriptions and prices may change without notice.
When you place an order, you agree to provide accurate billing, shipping and contact information.
We reserve the right to refuse, cancel or limit orders where we believe there is fraud, misuse of discounts, pricing error, stock issue, incorrect information or breach of these Terms.
If we cancel an order after payment, we will refund the amount paid, unless we are legally allowed to withhold any amount due to fraud or misuse.
All prices are shown in GBP unless stated otherwise.
Payment must be made at checkout using the payment methods available on the website. Your order is not confirmed until payment has been authorised.
We reserve the right to correct pricing errors. If a product is listed at an incorrect price, we may cancel the order and refund you.
Discount codes are subject to the conditions shown at the time of the offer.
We may change, suspend or withdraw discounts at any time. Discount codes cannot be exchanged for cash. Only one discount may apply unless the promotion clearly says otherwise.
We reserve the right to cancel orders where a discount has been misused, duplicated, shared against the rules or applied due to a technical error.
We aim to process orders within 1–2 business days, unless stated otherwise.
Delivery times are estimates only and may vary due to courier delays, customs, busy periods or events outside our control.
You are responsible for providing a correct and complete delivery address. If an order is delayed, lost or returned because the address was incorrect, incomplete or refused, additional shipping charges may apply.
UK shipping options and costs are shown at checkout.
Once your order has been shipped, you may receive tracking details by email or SMS where available.
We may ship internationally, including to the USA and Europe, where available at checkout.
International shipping costs are calculated at checkout based on destination and order weight/value.
International delivery times vary by location and courier.
International orders are shipped from the United Kingdom.
We do not collect customs duties, import VAT or local taxes at checkout unless clearly stated. Your local customs authority may charge import duties, taxes or handling fees when your order arrives.
These charges are the responsibility of the customer/recipient.
If you refuse delivery due to customs charges or fail to pay required import fees, the parcel may be returned to us. If this happens, we may refund the order minus original shipping costs, return costs and any charges we incur.
Returns are handled according to our Returns Policy.
Items must usually be returned unused, unworn, unwashed, with tags and in original condition, unless the item is faulty.
Return shipping is normally the customer’s responsibility unless the item is faulty or incorrect.
A flat restocking fee of £2.00 per returned item may apply, unless the item is faulty or incorrect.
If delivery is attempted multiple times and the parcel is returned to us, we may refund the order minus reasonable delivery, admin and handling costs. Your current policy states this may be £8.00.
If you receive a faulty, damaged or incorrect item, contact us as soon as possible at contact@qalbithobes.co.uk with your order number and clear photos.
Where the item is confirmed faulty or incorrect, we will offer a suitable solution, such as replacement, repair, refund or return instructions, depending on the situation and your legal rights.
By signing up to our email or SMS marketing, you agree to receive marketing messages from Qalbi Thobes, which may include offers, product updates, back-in-stock alerts, abandoned cart reminders, checkout reminders and customer updates.
Email and SMS consent are separate. Entering your phone number for delivery or order updates does not automatically subscribe you to SMS marketing.
You can unsubscribe from emails using the unsubscribe link in any marketing email.
You can opt out of SMS messages by following the instructions in the text message, such as replying STOP, where available, or by contacting us.
Message frequency may vary. Message and data rates may apply depending on your mobile provider.
We do not charge you to receive SMS marketing, but your mobile provider may charge you according to your plan.
We may use Klaviyo and other service providers to send and manage our marketing communications.
You agree to provide accurate and current information when placing an order or creating an account.
You are responsible for keeping your account login details secure. We are not responsible for losses caused by unauthorised account access where you failed to keep your details safe.
Our website may include links or services from third parties, such as Shopify, payment providers, delivery companies, analytics tools, advertising platforms and Klaviyo.
We are not responsible for third-party websites, services, content or policies. You should review their terms and privacy policies separately.
All website content, including text, images, branding, product photos, logos, designs and layout, belongs to Qalbi Thobes or is used with permission.
You must not copy, reproduce, sell, exploit or use our content without written permission.
You must not use our website to:
We may block access, cancel orders or take legal action if these terms are breached.
Sometimes our website may contain errors, including pricing, product descriptions, availability, delivery times or promotional details.
We reserve the right to correct errors, update information, cancel orders or refuse orders where information is inaccurate.
We do our best to keep the website accurate, secure and available, but we do not guarantee that the website will always be uninterrupted, error-free or fully secure.
Nothing in these Terms limits your statutory consumer rights or excludes liability where it would be unlawful to do so.
To the fullest extent allowed by law, we are not responsible for indirect losses, loss of profit, loss of business, loss of data or losses not reasonably foreseeable when you use our website or buy from us.
We may update these Terms from time to time. The latest version will always be posted on this page.
By continuing to use our website after changes are posted, you accept the updated Terms.
These Terms are governed by the laws of England and Wales.
For questions about these Terms, orders, returns or marketing preferences, contact:
Qalbi Thobes
Email: contact@qalbithobes.co.uk
Phone: +44 7448 138469
Address: 12 First Avenue, Ashton-on-Ribble, Preston, PR2 1JQ, United Kingdom